Listed below is crucial information on how to ship opportunities accurately and in a timely manner. Learn more about our shipping services, shipping methods, and how to properly auto-calculate small shipping parcels.
United States/Canada Shipping Information
Things to Note
-
CPQ's Shipping Details is the source of truth
- Shipping information updated on the opportunity level will not save and will revert back to what is on the CPQ
- Orders are fulfilled by business days which do not include weekends and holidays
-
S&H for small parcels (under 150 lbs) will auto-calculate if the Shipping Method is compatible with the shipping address
-
Any discrepancy will error out the auto-calculation. Please refer to charts below regarding valid ship methods per region
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Shipping Cutoff Details
If an opportunity reaches 98% before shipping cut off, it will be processed same day unless otherwise communicated by an Operations Specialist
| Region | Shipping Cut Off |
| EMEA | 1pm BST |
| MX | 12pm CT (MX) |
| US / CAD | 3pm ET / 12pm PT * Same day processing can result in next day shipping due to our optimized warehouse shipping process |
Example of CPQ's Shipping Details
Shipping Labels Explained
Account Name: Will show as Company Name on shipping label
Shipping Name: The intended ATTN
Shipping Email: Where the activation email goes to
Shipping Phone: Contact number for deliver carrier shipping inquiries
United States Shipping Details
For any shipping method outside these listed, please submit a ticket through #seller-support-hub slack channel.
For non-sales, please submit a ticket through our RFO webform.
| Ship to Location | Valid Ship Methods | Shipping Calculations |
|
Small Parcel Shipment Under 150 lbs |
UPS Ground |
Automatically calculated in SFDC
Note: Any shipping method discrepancy will error out the auto-calculation |
| UPS Next Day Air | ||
|
LTL Shipment Over 150 lbs |
FedEx Freight Economy | |
|
Multiple Addresses |
Set up according to the above criteria |
Canada Shipping Details
For any shipping method outside these listed, please submit a ticket through #seller-support-hub slack channel.
For non-sales, please submit a ticket through our RFO webform.
| Ship to Location | Valid Ship Methods | Shipping Calculations |
|
Small Parcel Shipment Under 150 lbs |
UPS Ground |
Automatically calculated in SFDC
Note: Any shipping method discrepancy will error out the auto-calculation |
| UPS Next Day Air | ||
|
LTL Shipment Over 150 lbs |
FedEx Freight Economy | |
|
Multiple Addresses |
Set up according to the above criteria |
MX Shipping Details
For any shipping method outside these listed, please submit a ticket through #seller-support-hub slack channel.
For non-sales, please submit a ticket through our RFO webform.
| Ship To Location | Valid Ship Method | Shipping Calculations |
|
Small Parcel Under 150 lbs
|
MX Standard |
Automatically calculated in SFDC
Note: Any shipping method discrepancy will error out the auto-calculation |
| MX Express | ||
|
LTL Shipment Over 150 lbs |
MX LTL | |
| Multiple Addresses for all Regions |
Set up according to the above criteria |
EMEA Shipping Details
For any shipping method outside these listed, please submit a ticket through #seller-support-hub slack channel.
For non-sales, please submit a ticket through our RFO webform.
| Ship To Location | Valid Ship Method | Shipping Calculations |
|
Small Parcel Under 150 lbs
|
UK Standard |
Automatically calculated in SFDC
Note: Any shipping method discrepancy will error out the auto-calculation |
| UK Express |
Requires custom calculation: Submit a ticket through #seller-support-hub slack channel.
For non-sales, please submit a ticket through our RFO webform Note: May take up to 1 business day for our warehouse's custom quote |
|
|
Small Parcel Under 150 lbs
|
UK Standard | |
|
LTL Shipment Over 150 lbs |
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