Return Labels

Return labels can only be created from an existing return opportunity in Salesforce. Ensure there is a an existing Salesforce return before requesting a return label from the Returns Team.

How to find an existing return label:

1. Customers can find this information in the Help Center. Encourage your customer to visit the knowledge base and follow the Print a Return Label article
2. Return labels are automatically sent to the customer's email along with the Opportunity Owner.
   1. Search your email inbox by the return number (ex. RTN-94103)
3. If the return label cannot be found, submit a webform or reach out to [e-mail] for assistance

Requesting a return label:

Review the return opportunity stage in order to reach out to the correct team for assistance

Contact Billing Support  |  Submit a webform  |  Contact Accounts Receivable

Frequently Asked Questions

Requesting return labels for large return?

If the customer is returning over 15+ boxes and can it up on a freight pallet, submit a webform or contact [e-mail] for additional returns labels