Return Labels

Return labels can only be created from an existing return opportunity in Salesforce. Ensure there is a an existing Salesforce return before requesting a return label from the Returns Team.

How to find an existing return label:

1. Customers can find this information in the Help Center. Encourage your customer to visit the knowledge base and follow the Print a Return Label article
2. Return labels are automatically sent to the customer's email along with the Opportunity Owner.
   1. Search your email inbox by the return number (ex. RTN-94103)
3. If the return label cannot be found, submit a ticket through #seller-support-hub slack channel using the ‘Hardware Fulfillment & Returns’ initial category. For non-sales, please submit a ticket through our RFO webform.

Requesting a return label:

Review the return opportunity stage in order to reach out to the correct team for assistance

Team	Responsibilities	Contact Information
Billing Support	Creates and generates Remorse Refund Monitor Remorse Refund form requests Return Initiated Stage Send return labels	Submit a ticket through #seller-support-hub slack channel. For non-sales, contact Billing Support
Returns Team	Physical HW return confirmation Return Label Sent Stage Update to Finance Processing Stage Return cancelled	Submit a ticket through #seller-support-hub slack channel using the ‘Hardware Fulfillment & Returns’ initial category. For non-sales, submit a ticket through our RFO webform
Accounts Receivable	Credit / Refund the customer Finance Processing Stage	Submit a ticket through #seller-support-hub slack channel. For non-sales, contact Accounts Receivable

Frequently Asked Questions

Requesting return labels for large return?

If the customer is returning over 15+ boxes and able to pack it on as a freight pallet, submit a ticket through #seller-support-hub slack channel for additional returns labels using the ‘Hardware Fulfillment & Returns’ initial category. For non-sales, submit a ticket through our RFO webform.